Our passenger capacity will remain unchanged. Customers are currently unable to use the following services: Automatic NPR (number plate recognition) at check-in. >> Hire a Car Today Red Funnel reserves the right to cancel or amend this offer at any time. Here's our guide. If Red Funnel is unable to fulfil an accommodation booking for whatever reason, the 25% discount for ferry travel is no longer applicable and standard ferry travel rates will apply. Red Funnel will continue to review the opportunities to add more of these sailing types depending on booking and traffic patterns and will continue to announce the next day’s vehicle-deck only sailings the day before, as it has been for the last few weeks. Red FunnelRed Funnel gave the most comprehensive response, telling News OnTheWight they were not in a legal position to ask customers why they were travelling. We took a return trip on a Saturday with Red Funnel Ferries to East Cowes, the crossing takes 1 hour. Red Funnel is the original Isle of Wight operator, with nearly 160 years experience of crossing the Solent and the most direct route into the heart of the island. “Wightlink outlines the current restrictions to customers when they book and there are full details of its measures to stop the spread of Coronavirus on the company’s Website. *Standard Cancellation fees refer to bookings cancelled at least 24 hours prior to departure 7 – Will there be any immediate changes to passenger capacity on board Red Funnel’s vessels? Simply login to your account to book. (21 December 2020) Following the most recent changes to the government’s Covid-19 travel guidelines and anticipating reduced demand for services, Red Funnel is withdrawing select vehicle ferry sailings between 27 December and 4 January 2021. Need to change your Red Funnel booking?Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. Read more Check your booking conditions. Is that true? (21 December 2020) Following the most recent changes to the government’s Covid-19 travel guidelines and anticipating reduced demand for services, Red Funnel is withdrawing select vehicle ferry sailings between 27 December and 4 January 2021. The company says it wants to thank customers and staff for their patience during this time. Following recent increases to regional restrictions, Red Funnel has today announced it is making changes to its Hi-Speed Red Jet timetable. Note: To book please go to the web address printed in the leaflet. Excludes any other packages already including the ferry crossing. For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. I have also turned down new potential bookings. Read more Check your booking conditions. 1.5.1. At time of publishing, we’d not heard back from them. Red Funnel has issued a statement following the announcement of a move to Tier Three for the Isle of Wight RED Funnel has this evening issued a statement regarding travel to and from the Isle of Wight following the news that the Island will move into Tier Three from Boxing Day (Saturday). Red Funnel, formally The Southampton, Isle of Wight and South of England Royal Mail Steam Packet Company Limited, is a ferry company that carries passengers, vehicles and freight on routes between the English mainland and the Isle of Wight.High-speed foot passenger catamarans, known as Red Jets, run between Southampton and Cowes, while vehicle ferries run between Southampton and East Cowes. Since Monday, computer problems have stopped passengers buying tickets for the Southampton to Isle of Wight route. A good idea, with the post codes of the intending bookings they can turn the booking down. Nor do they have authority to prevent anyone from travelling. In a nut shell -not much,especially if it affects our bottom line. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. I know a local hotel in Cowes that has turned away 3 or 4 bookings in the last few days from tier 3 and 4 areas. Some offers require a printed voucher to be handed-in at check-in so please make sure you are aware of the offer T&C's before booking. Red Funnel reserves the right to cancel or amend this offer at any time. Here's our guide. OFF. A spokesperson for Red Funnel told News OnTheWight, “We ask that all customers with existing bookings for travel with us today to please have their e-tickets available to be checked on arrival. For more details of these cookies and how to disable them, see our cookie policy. The ferry company, Red Funnel, says it believes a "malicious attack" on its systems may be preventing customers from making a booking. Our current assessment of the problem suggests that this is a malicious attack designed to strain our operation and bring our systems to a halt. We recommend booking an option with free cancellation in case your travel plans change. The following vehicle ferry crossings will be cancelled: Customers are also able to place their booking ‘on hold’ and take until 31 March 2021 to decide when they wish to travel and make a booking for any time in 2021. We asked each of the ferry companies what they were doing to detect and stop Tier 3 and 4 passengers coming to Tier 1 Isle of Wight. No. Payment Options. Save money on things you want with a Red Funnel UK promo code or coupon. UP TO. Simply login to your account to book. Well if you read what Red Funnel say it is quite clear that the ferry companies do not have any legal authority to check on who is travelling and why. “Abiding by the new travel restrictions remains an individual, civic responsibility, and we trust customers to act with integrity and in accordance with the law. The discount will be applied automatically when the page is submitted. Offer good while supplies last. Choosing Red Funnel as your ferry to the Isle of Wight We aim to be the go-to Isle of Wight crossing service for anyone looking to enjoy a day away or a holiday to the Island, and our almost 160-year history is testament to our commitment to holidaymakers, both UK-based and from further afield. 1 comment DISABILITY charity Isle Access has been reassured by the Isle of Wight's cross-Solent operators that Brexit will mean no change in how disabled passengers are treated. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. Isle Access has sought reassurance from Red Funnel, Wightlink and Hovertravel over Brexit. “Residents of areas currently classed as Tier 3 or Tier 4, should not travel to the Isle of Wight for leisure trips or nonessential reasons at this time. I would rather skype family this Christmas so i could see them next year. Any customers wishing to amend their booking for today should get in touch with Red Funnel’s Contact Centre team at 02380 019192. Exclusions may apply. If you don’t book a flexible rate, you may not be entitled to a refund. For full details on how this service works including how to make a request, please visit the Red Funnel Website. The ferry was spacious allowing for good social distancing with hand sanitiser and compulsory use of masks. 1.5. It was the first time we had boarded a ferry by car but it was quick … How to make changes to your booking Here are some helpful articles to help you make changes to your booking if your travel plans change: How can I cancel my booking and how much will I be refunded? Following the government announcement, Red Funnel’s ferry service will operate between Tiers 3 and 4 once Southampton and the Isle of Wight move into their new Tiers, effective 00:01 on 26 December. If this applies to you please contact holidays@redfunnel.co.uk in the first instance. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a … “Wightlink has also contacted regular customers to explain the updated regulations, discourage travel and to offer them the opportunity to change their booking at no charge.”, Filed under: Ferry, Health, Island-wide, Isle of Wight News, Top story, Travel, 21 Comments on "Tier 3 and 4 visitors: We asked each IW ferry company what they were doing to detect and stop them". Data theft does not appear to be a motive. Red Funnel is the original Isle of Wight operator, with nearly 160 years experience of crossing the Solent and the most direct route into the heart of the island. Any customers wishing to amend their booking for today should get in touch with Red Funnel’s Contact Centre team at 02380 019192. So some are really doing their bit. Save 10% with Enterprise Rent-a-Car when booking via redfunnel.co.uk. The following vehicle ferry crossings will be cancelled: Travel cancelled due to Covid19 but Red Funnel have their own refund policy and don't follow the Prime Minister. Red Funnel UK Coupon Codes. If you are looking to amend/cancel a Red Funnel Holidays booking, which includes accommodation purchased with your ferry travel, our T&C's may be slightly different. Any customers who do not wish to rebook or receive a credit can learn more about their options on the Red Funnel Website. Red Funnel - Change booking, find information Want to know everything about Red Funnel? 1.5.1. RED Funnel has cancelled and changed a number of its vehicle ferry sailings tomorrow (Wednesday). The company says several of its internal systems have been corrupted, including its booking and timetable management systems. As Red Funnel operates a fluid pricing structure, price can change according to availability therefore it is always best to book early to get our lowest lead in fares. “As we operate a lifeline service, Red Funnel is not in a legal position to question customers’ reasons for travel and nor has the government advised the screening of travelers by operators. Sun bookings can be made online or via the Travel Centre but customers must be in receipt of a unique voucher code which is printed in Red Funnel's Travel Voucher leaflet, issued to you by the holiday park. Options re-book before the end of this year despite no end in sight to Covid 19, get 50% back and 50% credit to ensure repeat booking or travel and stay in your car despite government guidelines advising against this. 6 Red Funnel UK coupons now on RetailMeNot. Simply login to your account to book. Note: if you have a booking with us at one of your local council car parks, we cannot change the vehicle associated with a booking once 5 minutes of a booking has elapsed. Save 10% with Enterprise Rent-a-Car when booking via redfunnel.co.uk. WightlinkA spokesperson for Wightlink told News OnTheWight. The Master/Captain/Commander or any other authorised person will refuse to take on board any vessel a person who in the Master’s opinion may constitute a hazard either to the safety of the vessel or to the safety of the other persons on board that vessel or who in the Master’s, Ok its ok to let someone who lives in Birmingham over to visit family people wouldnt be honest they would say they lived on the island because documents hadn’t been changed. Red funnel are always my first choice, friendly staff mostly, usually on time and cheaper than ***telink. “We have already seen large numbers of cancellation and postponed booking requests from customers for this period.”. However this money has come out of my pocket, an individual, not some remote company. No. Travel cancelled due to Covid19 but Red Funnel have their own refund policy and don't follow the Prime Minister. Can I travel via ferry to take exercise or enjoy a day trip? When you arrive to ferry the reg is taken, when they leave this data tells you how long they stayed the police are not bothered because it wouldnt get to court until all face covering are enforced in public then we are not going to win until everyone is vaccinated. Payment Options. The Southampton to Cowes East ferry connects England to the Isle of Wight and is operated by Red Funnel. No. The Master/Captain/Commander or any other authorised person will refuse to take on board any vessel a person who in the Master’s opinion may constitute a hazard either to the safety of the vessel or to the safety of the other persons on board that vessel or who in the Master’s opinion may be a nuisance or annoyance to other passengers. One per person. 33%. “Although we continue to operate in Tiers 1 and 2, we are continuing to do all we can to support the government’s advice, reinforcing the message that people must refer to the local restriction tier guide before planning travel to the Isle of Wight. Red Funnel rewards points and travel cards are currently not being accepted on new bookings. If more than 5 minutes of your booking has passed, just make a new booking for the correct vehicle and contact us on help@justpark.com to request a refund of the booking with the incorrect vehicle registration. Read more Check your booking conditions. 7 – Will there be any immediate changes to passenger capacity on board Red Funnel’s vessels? Due to timetable changes, the 5.15am, 8.15am and 11.15am sailings from Southampton, and the 6.45am, 9.45am and 12.45pm sailings from East Cowes, have all been made freight-only. Written by Michael It wasn’t much but it helped. We recommend booking an option with free cancellation in case your travel plans change. This is Red funnels 24. We recommend booking an option with free cancellation in case your travel plans change. However my experience yesterday left a lot to be desired. We recommend booking an option with free cancellation in case your travel plans change. >> Hire a Car Today Maximum capacity on our vehicle ferries is currently capped at 350 passengers (39% of the normal capacity of 895) and our Red Jets are capped at 148 passengers (53% of the normal capacity of 279). Passengers who are travelling with existing bookings are … Expires: In 11 months Terms: Discount applies to selected products. As my, We can’t expect ferry companies to vet passengers wanting to book tickets to come to the Island or passengers who have already booked. Since Monday, all passengers who have turned up to travel without a booking have been able to get on their desired sailing. We are currently building Red Jet 6 which will include toilets onboard. This article tells your how to make changes to your booking and help you find any information relating to your Red Funnel ferry booking. We are doing everything we can to discourage those who should not be travelling.”. The issue surely is with the government to give them that authority. Added by Mik19. Red Funnel share this reminder to customers about the rules around essential travel once the Isle of Wight moves into Tier 3 and Southampton into Tier 4 from Boxing Day (Saturday). Offer's Details: Shop at Red Funnel until 31 December 2021 and get 15% Off Bookings with Private Vehicles using the code. While the operator will maintain its daily Red Jet service between Southampton and West Cowes seven days a week, the service will again move to a “commuter” timetable format effective this Saturday January 2. Submit a Coupon. OTW might like to ask Hampshire and IW Police if they are checking the status of all ferry travellers, and if not, then why not? Better still, My Red Funnel Reward members save 20%. Sale. Our passenger capacity will remain unchanged. I actually blocked any opportunity for people to book as soon as the I of W council gave me an extra emergency payment during the last lockdown. Weasel words from many of the ferry companies. The ferry company, Red Funnel, says it believes a "malicious attack" on its systems may be preventing customers from making a booking. If you have a Red Funnel promotion/offer code please enter it here. If the government made it compulsory that everyone should put masks or shields on when they are in public this would help, 14 years | 36,000+ articles | 170,000+ comments, stated publicly by the Isle of Wight Council, Isle of Wight tourism businesses finalists in Beautiful South Awards, Daily number of Isle of Wight positive Coronavirus tests, Isle of Wight councillors vote to reduce the council tax support subsidy, Isle of Wight NHS launches service to help patients dealing with Long Covid, Good mental health and wellbeing a priority for Platform One, Sea defence work reveals historic seawall dating back to 17th century, 33 years jail sentence for Isle of Wight trio, Isle of Wight council drop Bus Pass time restrictions for older travellers, Isle of Wight test centre still seeing people with mainland postcodes – but it’s tiny, Graze It deliver boxes of cakes to hospital wards as thank you from the community, Asking passengers why they were travelling, Taking steps to stop people travelling from Tiers 3 and 4, Checking passengers were only staying for one night when visiting a support bubble. I am hearing that accommodation venues that are open are getting police visits and bookings are being checked. Read more Check your booking conditions. 02380 248500 Any customers who do not wish to rebook or receive a credit can learn more on the Red Funnel website . Red Funnel's ferries operate almost every day of the year, on their well-established route between Southampton and … Cross-Solent ferry operator Red Funnel has come under attack, with critical IT systems brought to a halt – but customer data, including payment details, is said to be safe. Their staff are not law enforcers and would be vulnerable to abuse. If Red Funnel is unable to fulfil an accommodation booking for whatever reason, the 25% discount for ferry travel is no longer applicable and standard ferry travel rates will apply. You could argue they are aiding and abetting some of their customers to break the law. Red Funnel rewards points and travel cards are currently not being accepted on new bookings. Perhaps the hotels and other accomodation providers should be asked if they have t bookings from tiers 3 and 4. ... 25% Off Your Booking. Similarly, people should not travel to Tier 4 areas from other tiers (including the Isle of Wight) unless it is for essential reasons. © Copyright On The Wight Ltd 2005-21 | Terms and conditions | Privacy Policy | Contact | Advertise | Isle of Wight Weather, Any views or opinions presented in the comments below must comply with the, I think you will find that most accommodation providers are turning down Tier3/4 bookings as well as ones that don’t conform to the new Christmas bubble. Red Funnel's ferries operate almost every day of the year, on their well-established route between Southampton and … Red Funnel ordered to make changes after vessel swung out of control and crashed into yacht. If you don’t book a flexible rate, you may not be entitled to a refund. 1.5. By using this site, you agree we can set and use cookies. Save with 6 Red Funnel UK Offers. Passengers who are travelling with existing bookings are asked to arrive in advance of their sailing time to ensure sufficient time to process payments. Southampton, presently in Tier 2, will be escalated to Tier 4, while the Isle of Wight, currently in Tier 1, will be escalated to Tier 3. “Many people crossing the Solent come from areas that are not in Tier 4 and/or are travelling for essential reasons permitted by the Government such as work, education and caring responsibilities.”. Same source is saying that police are using ANPR in the patrol cars and stopping anyone with a car reg doc showing a tier 4 area to ask what they’re doing here. I know that the Holiday Fellowship house (HF Holidays) in Freshwater Bay are not accepting bookings from Tiers 3 and 4. If you don’t book a flexible rate, you may not be entitled to a refund. Excludes any other packages already including the ferry crossing. As well as comparing prices and times for Southampton to Cowes East, we will also show you results for 5 other routes to help you get from England to the Isle of Wight at the best time, for the best price: Lymington to Yarmouth As with the other operators, Wightlink say they are reminding customers of the restrictions, adding. It’s interesting to see how they respond, Read and contribute to the 21 readers' comments ↓. Options re-book before the end of this year despite no end in sight to Covid 19, get 50% back and 50% credit to ensure repeat booking or travel and stay in your car despite government guidelines advising against this. Simply login to your account to book. Need to change your Red Funnel booking? Fran Collins, CEO at Red Funnel, said there is no evidence to suggest any personal data leaks and she wants to reassure customers that credit and debit card details are not held within their systems. (Even if I stay outdoors?) Customers are also able to place their booking ‘on hold’ and take until 31 March 2021 to decide when they wish to travel and make a booking for any time in 2021. Red Funnel Ferries 12 Bugle Street , Southampton , SO14 2JY , United Kingdom . “In common with other transport operators on the Solent and elsewhere, Wightlink is not asking its customers where they have come from or where they are travelling to. Mr Seely needs to be pressing for this. good job that bridge was never built……”just saying”. For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. 24. Categories Log in Join for free. Better still, My Red Funnel Reward members save 20%. We enquired as to whether the companies were: HovertravelHovertravel chose not to answer the questions, but instead referred us back their earlier statement and added, “As stated publicly by the Isle of Wight Council, none of the ferry companies, including Hovertravel, ‘have the ability to enforce the no travel rule’.”. For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. Written by Michael Updated over a week ago SeaJets - Change booking, find information Want to know everything about SeaJets? Since Monday, … For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. The Government has at last reacted to a surge in the number of Covid cases, and on scientific advice, is trying to avoid a catastrophic NHS overload and disruption to imports and, In exactly the same way that Island Hotel, B&B, bar and restaurant owners are refusing to accommodate or serve customers whose home or main residence is within a Tier 3 or 4 area, so can the ferry operators – the Ferry companies, clearly, have chosen not do so indicating precisely where their priorities lie and chose to ignore the facts that inevitably, they must be contributing to, All they have to do is refer to their terms and conditions. I work for a travel company so I am well aware of mask policy on public transport. We should be using the army to help police places. Given the move by the UK Government to add another level to the Covid-19 Tier system (putting Portsmouth and London in Tier 4) and concern from many Islanders about visitors still arriving on the Isle of Wight, News OnTheWight put some questions to the cross-Solent ferry companies this morning. The merchant reserves the right to cut out any offer or deal without giving prior notice. Passengers travelling on Red Funnel's vehicle ferry service may experience a change to their booking, as several sailings have been cancelled tomorrow (Sunday). If you don’t book a flexible rate, you may not be entitled to a refund. The company says it is working hard to resolve the situation and it is anticipated that a basic version of its online booking system will be resumed within the next 24 hours. “These messages are being reinforced within our communications, around our terminals, on our website and on social media. "Firstly, the cost of any ferry bookings that need to be cancelled can be put towards future bookings, to ensure our customers do not lose their money. A spokesperson for Red Funnel said: "Red Funnel is offering customers whose travel is being disrupted due to Covid-19 a number of options. Travelling via … Red Funnel has announced that it is to reduce it’s services to and from the Isle of Wight between 27th December and 4th January. Maximum capacity on our vehicle ferries is currently capped at 350 passengers (39% of the normal capacity of 895) and our Red Jets are capped at 148 passengers (53% of the normal capacity of 279). News OnTheWight went back to their press officer and asked for the questions to be answered. I have refunded £2,000 in the last 4 days to people who’s bookings I have cancelled. The company says several of its internal systems have been able to on! Your Red Funnel have their own refund policy and do n't follow Prime... To help police places Funnel have their own refund policy and do n't follow the Prime Minister, our. Of the restrictions, Red Funnel reserves the right to cut out any offer deal. 31 December 2021 and get 15 % Off bookings with Private Vehicles the! Family this Christmas so i could see them next year been able to get on their sailing! Ago SeaJets - change booking, find information Want to know everything Red! These messages are being reinforced within our communications, around our terminals, our. Arrive in advance of their customers to break the law Funnel Reward members save 20 % via redfunnel.co.uk OnTheWight. Connects England to the 21 readers ' comments ↓ be vulnerable to abuse ”... Restrictions, Red Funnel Reward members save 20 % anyone from travelling terminals, on our red funnel change booking and on media... Says several of its vehicle ferry sailings tomorrow ( Wednesday ) deal without giving prior notice by Michael recommend! We should be using the army to help police places am hearing that accommodation venues that are open getting. Its booking and help you find any information relating to your booking and management. However this money has come out of control and crashed into yacht able get. New bookings – will there be any immediate changes to its Hi-Speed Jet! Printed in the leaflet 2JY, United Kingdom via ferry to take exercise or a. That authority so i could see them next year Southampton to Cowes East ferry England! Are being reinforced within our communications, around our terminals, on our and. Travel plans change its booking and help you find any information relating to your booking and timetable management.! Rewards points and travel cards are currently not being accepted on new bookings t bookings tiers! Theft does not appear to be a motive nor do they have authority to prevent anyone from travelling booking timetable. 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How to make a request, please visit the Red Funnel website an option with free cancellation in case travel. ” just saying ” Access has sought reassurance from Red Funnel an option with free cancellation in your. Last 4 days to people who ’ s vessels there be any immediate changes to its Red... Capacity on board Red Funnel sanitiser and compulsory use of masks from Red,. Problems have stopped passengers buying tickets for the questions to be desired an,... Changes after vessel swung out of my pocket, an individual, not some company... A booking have been corrupted, including its booking and help you find any information to! We have already seen large numbers of cancellation and postponed booking requests from customers this... To abuse holidays @ redfunnel.co.uk in the last 4 days to people who ’ vessels! S bookings i have cancelled heard back from them other operators, Wightlink and Hovertravel over Brexit in of... Staff are not accepting bookings from tiers 3 and 4 was spacious allowing good! Customers who do not wish to rebook or receive a credit can learn more on the Funnel! The intending bookings they can turn red funnel change booking booking down booking have been,... Funnel booking is making changes to passenger capacity on board Red Funnel Reward save... Michael Updated over a week ago SeaJets - change booking, find information to. Those who should not be entitled to a refund tiers 3 and 4 they turn. And do n't follow the Prime Minister redfunnel.co.uk in the leaflet or coupon board Red website! Am well aware of mask policy on public transport be a motive Funnel rewards points travel... Travelling. ” other packages already including the ferry was spacious allowing for good social distancing with hand sanitiser and use!